Information from KLM Japan

Please click here for the latest updates on entry restrictions and Covid-19 testing in Japan.

KLM schedule update to/from Japan

2021 summer schedule update (until 29October21)

Tokyo – Amsterdam

KL862 Tokyo (Narita) departure 10:20 Amsterdam arrival 15:00

5/7 Mon,Wed,Fri,Sat,Sun

KL861 Amsterdam departure 14:35 Tokyo (Narita) arrival 08:35 (next day)

5/7 Tue,Thu,Fri,Sat,Sun

Osaka – Amsterdam

KL868 Osaka (Kansai) departure 10:25 Amsterdam arrival 15:05

4/7 Mon,Tue,Thu,Sat

KL867 Amsterdam departure 14:40 Osaka(Kansai) arrival 08:55 (next day)

4/7 Mon,Wed,Fri,Sun

2021 Winter schedule update (31st October21 – 30th January22)

Tokyo – Amsterdam

KL862 Narita departure 11:30 Amsterdam arrival 15:30

31October21 – 14Novermber21  5/7 Mon, Wed, Fri, Sat, Sun  

15November21 – 30January22   4/7 Mon, Wed, Fri, Sun

KL861 Amsterdam departure 14:35 Narita arrival 09:45 (next day)

31October21 – 14Novermber21  5/7 Tue, Thu, Fri, Sat, Sun  

15November21 – 30January22   4/7 Tue, Thu, Sat, Sun

Osaka – Amsterdam

KL868 Osaka (Kansai) departure 11:05 Amsterdam arrival 15:15

4/7 Mon, Tue, Thu, Sat

KL867 Amsterdam departure 14:35 Osaka (Kansai) arrival 09:35 (next day)

4/7 Mon, Wed, Fri, Sun

*As of 07October21 Subject to change

General rules for seating for children in Business class cabin

KLM flights: - B787-9 aircraft do not allow children under the age of 12 (including infants) to sit in window seats. Air France flights: - Aircraft with Best class (Cirrus seats), children under the age of 12 and their companions must sit in the same row across the aisle. Child uses a window seat, and companions can be seated in seats across the aisle. (The seats are arranged diagonally, so that the companion can check the state of the child.) - On A350-900 and B777-300 (472 seats) aircraft, children (including infants) are only available if they use the seat next to their companion with the seat numbers "E and G" in the central seat block. Car seats or harnesses are only allowed in this location.

Changes of the check-in counter at the Kansai International Airport

The Kansai International Airport South Wing, currently in operation, will be closed on September 23, 2020 for expansion work and will be replaced by the North Wing. In accordance with this change, the check-in counter for KLM flights will be changed as follows.

KLM check-in counter

(Current) Island E -> (New) Island D (From September 23)

Temporary closure of KIX Airside Lounge

From 9th April 2020, Business class lounge "KIX Airside Lounge" at Kansai International Airport is temporarily closed until further notice.

We apologize for any inconvenience this may cause and ask for your kind understanding.

Temporary opening Narita Travelounge

Due to the closure of our regular Business Class lounge “NARITA PREMIER LOUNGE”, we temporarily offer eligible customer access to the “Narita Travelounge”. This lounge is located in Terminal 1 next to gate 26. Eligible customers can enjoy free coffee and soft drinks and a choice of dessert. Our regular lounge is closed until further notice. We apologize for any inconvenience this may cause and ask for your kind understanding.

Temporary change of Call Center operating hours from April 8th, 2020

Operating hours from April 8th, 2020

9:00 - 18:00 (Mon.-Fri.) (08:00-19:00 till April 7th, 2020) 9:00 - 17:00 (Sat. - Sun.)(09:00-17:30 till April 7th, 2020)

We apologize for the inconveniences. Thank you for your understandings. 

KLM Royal Dutch Airlines - Tokyo :03-6634-4984 FlyingBlue - 03-6634-4986

Fuel surcharge

The information on the Fuel surcharge for tickets issued in Japan(Japan route):

For the tickets issued between 1st August 2021 and 30th September2021

For the tickets issued between 1st October 2021 and 30th November2021

Complete Ban on carriage of Samsung Galaxy Note7

The U.S. Department of Transportation has issued an emergency order banning the carriage of Samsung Galaxy Note7 devices from commercial air transport. KLM will comply with this emergency order and no longer allow customers to travel with this device in any form – whether on their person, in hand baggage or as checked baggage. This ban applies to all AIR FRANCE, KLM and KLM Cityhopper flights.