Information from KLM Japan

Fast Track at Japanese quarantine

As of 9th March, Fast track will be available at quarantine upon arrival in Japan at 5 international airport (NRT,HND,KIX,NGO,FUK)

Fast Track is an optional service  to handle some quarantine procedures in advance, before you enter Japan, using the MySOS app on your smartphone.

What to prepare.

Smartphone/device with MySOS app installed

Passport number

Vaccination certificate (Optional) (Government requirements)

Test certificate (Less than 72 hours before departure)

Please complete the pre-application via the app at least 6 hours prior to your flight’s scheduled arrival time.

Read more (Japanese Ministry of Health, Labour and Welfare website)

New service at Internet check-in: Scan your passport with your smartphone to save time on departure.

To save time at the airport, KLM and AIR FRANCE launched an option for departing passengers to scan their passport, ID card, etc. to reflect their check-in information when they check in online.

Instead of manually entering passport information as in the past, departing passengers can easily scan it with their smartphone and automatically add their travel document details to the given fields of their check-in information, just as they would be read at an airport check-in machine.

By scanning your passport information in advance, you can enjoy a smooth travel experience by eliminating the need for passport checks at the boarding gate even if you are at the boarding gate directly after online check-in.

Please click here for the latest updates on COVID-19 related information.

Situation in Ukraine – Russia, Flights on Japan route

Updated on 18th April 2022

Because of the current crisis in Ukraine, we have adjusted our flight routes and schedules.

 

FLIGHT     ROUTE                                  SCHEDULE                OPERATING DAYS(3/28-10/29)

- KL862     Tokyo(NRT)-Seoul(ICN)        20:45 – 23:05               Thursday, Sunday

                  Seoul(ICN)-Amsterdam         01:10+1 - 07:45+1     

- KL861     Amsterdam-Seoul(ICN)          20:10 - 14:55+1         Wednesday, Saturday

                 Seoul(ICN) – Tokyo(NRT)       16:10+1 - 19:00+1  

- KL868     Osaka(KIX) – Seoul(ICN)       19:55 – 21:40              Tuesday , Saturday

                 Seoul(ICN) – Amsterdam     23:40 – 06:15+1

-KL867      Amsterdam-Seoul(ICN)          20:10 – 14:55+1          Monday, Friday

                Seoul(ICN) – Osaka(KIX)       16:35+1 – 18:20+1

*Japanese meal service on Japan route Business class has been temporally suspended.

We continue to monitor the situation and will inform you once there’s an update.

We advise to always check your flight status on klm.com for the most actual information about our network, schedule, including departure times and other changes. 

 

■ Important 

Above flights between Amsterdam and Tokyo Narita/Osaka Kansai include a transit in Seoul, South Korea. Before your travel, please also check transit requirements applied to you for South Korea as “Connecting flight” on TralvelDoc.

■ Practical information when stopping at Seoul Incheon Airport

•   At Incheon Airport 

When stopping at Incheon Airport, all passengers disembark at Incheon Airport, go through security check and get onboard the same aircraft again. Passengers will arrive in Terminal 2 and stay in Terminal 2. You will stay International transit area.

•   Necessary Documents

During security check at Incheon Airport, passengers need to present the passport and the boarding pass . Before your travel, please also check transit requirements applied to you for South Korea as “Connecting flight” on TralvelDoc.

•   Checked-in baggage

Checked-in baggage will travel from Amsterdam through to Narita/Kansai and from Narita/Kansai through to Amsterdam without being picked up at Incheon Airport.

General rules for seating for children in Business class cabin

- B787-9 aircraft do not allow children under the age of 12 (including infants) to sit in window seats.

Reopening of Kansai Airport Lounge

We are pleased to announce the resume of the service of the Business Class Lounge at Kansai International Airport on June 6, 2022.

Available Lounge:

from June 6, 2022 to July 31, 2022: KIX Airside Lounge (South Wing)

from August 1, 2022 onward: KIX North Lounge (North Wing)

Hours of operation: From 3 hours before scheduled flight departure time until flight departure.

 

Due to renovation work at Kansai International Airport, available lounges will differ depending on the date. Currently, all airlines, including KLM and Air France, depart from the North Wing, so if you use the KIX Airside Lounge (South Wing), the walking distance will be slightly longer than before. Please be aware of the flight departure time.

 

The lounge offers beverages, including alcoholic beverages, light meals and snacks such as rice balls, sandwiches, etc., as well as hot meals. Newspapers, magazines, and showers are not available.

We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

Temporary opening Narita Travelounge

Due to the closure of our regular Business Class lounge “NARITA PREMIER LOUNGE”, we temporarily offer eligible customer access to the “Narita Travelounge”. This lounge is located in Terminal 1 next to gate 26. Eligible customers can enjoy free coffee and soft drinks and a choice of dessert. Our regular lounge is closed until further notice.

We apologize for any inconvenience this may cause and ask for your kind understanding.

Fuel surcharge

The information on the Fuel surcharge for tickets issued in Japan(Japan route), click here.