Information from KLM Japan

To passengers departing from Osaka-Kansai airport

Currently, Osaka-Kansai airport is extremely crowded due to the rapid increase in the number of international flights and passengers departing to abroad. In particular, security checkpoint is crowded, and it may take more than 60 minutes to pass through. It is recommended that you arrive at the airport at least 3 hours prior to your departure. We also recommend that passengers who have already checked in proceed to the security checkpoint as soon as possible. Roads and parking lots around the airport are very crowded during the year-end and New Year's holidays. We recommend that you use public transportation. We appreciate your cooperation.

New service at Internet check-in: Scan your passport with your smartphone to save time on departure.

To save time at the airport, KLM and AIR FRANCE launched an option for departing passengers to scan their passport, ID card, etc. to reflect their check-in information when they check in online.

Instead of manually entering passport information as in the past, departing passengers can easily scan it with their smartphone and automatically add their travel document details to the given fields of their check-in information, just as they would be read at an airport check-in machine.

By scanning your passport information in advance, you can enjoy a smooth travel experience by eliminating the need for passport checks at the boarding gate even if you are at the boarding gate directly after online check-in.

Flight schedule of Japan – Amsterdam route for Summer. (31 March 2024 – 26 October 2024)

■Tokyo - Narita 

KL862 NRT/AMS 11:20/18:15 Daily(till 7/1) 

KL862 NRT/AMS 12:35/19:25 Daily(after 7/2)

KL861 AMS/NRT 13:20/09:35+1 Daily(till 6/30) 

KL861 AMS/NRT 14:20/10:45+1 Daily(after 7/1)

■Osaka - Kansai 

KL868 KIX/AMS 10:30/17:45 Tue,Sat(till JUN)Thu(till 28AUG) 

KL868 KIX/AMS 12:00/19:15 Tue,Sat(after JUL)Thu(after 29AUG)

KL867 AMS/KIX 13:15/08:50+1 Mon,Fri(till JUN)Wed(after 27AUG) 

KL867 AMS/KIX 14:40/10:20+1 Mon,Fri(after JUL)Wed(after 28AUG)

General rules for seating for children in Business class cabin

- B787-9 aircraft do not allow children under the age of 12 (including infants) to sit in window seats.

Lounge at Kansai International Airport (Updated 07 December 2023)

Due to renovation work at Kansai International Airport, the lounge to be used will be changed. We invite eligible customers to “KIX airside lounge” from 07 December 2023.

Narita Airport Business Class Lounge

From December 1, 2022, the NARITA PREMIER LOUNGE will be available at the Terminal 1 Building - Satellite 1. Eligible customers can enjoy a relaxing time in a high-quality space before their flight. The lounge offers a wide variety of food and beverages, including alcoholic beverages. The lounge is also equipped with free Wi-Fi, power outlets, and shower facilities.

NARITA PREMIER LOUNGE opening hours: Mon, Tue, Wed, Fri, Sun 7:30 - 18:00 Thu, Sat   7:30 – 21:00

Fuel surcharge

The information on the Fuel surcharge for tickets issued in Japan(Japan route), click here.

Toward a Sustainable Future

KLM and Air France actively participate in the development of sustainable aviation fuels (SAF). SAF purchased by us reduces CO₂ emissions by more than 75% (on a life cycle basis) compared to conventional fuels. And we have a Corporate SAF program for companies that support us in further promoting the use of SAF. Meet our SAF partners who are participating in this program and helping us work towards a more sustainable future for the airline industry.

Meet our local SAF partners