Terms and Conditions for Change&Fly Option

In these Terms and Conditions, the following terms and expressions shall be defined as follows:

"Customer": any individual holding an electronic ticket on an Eligible Flight wishing to purchase a Change&Fly Option.

"Fare Difference": the price difference that applies when the Customer uses Change&Fly to make a Flight Change and the originally booked fare or travel class is no longer available. If the new flight is more expensive, the Customer pays the difference. If the new flight is cheaper, the difference will not be refunded.

"Flight Change": a change in timing, date, or destination of the Eligible Flight. A Flight Change may apply to the outbound and/or inbound flight, as long as both changes are made at once.

"KLM": Koninklijke Luchtvaart Maatschappij N.V., incorporated under the laws of the Netherlands, having its statutory seat and registered office in (1182 GP) Amstelveen, the Netherlands at the Amsterdamseweg 55, registered under number 33014286 in the trade register of the chamber of commerce and industry, Amsterdam, The Netherlands.

"Eligible Flight": a Medium-Haul Flight, with a KL flight number, operated by Air France, KLM, or KLC that allows the purchase of a Change&Fly Option.

"Change&Fly Option" or "Option": the option for the Customer to purchase Change&Fly under the conditions set forth herein and subject to availability. The Option may be purchased solely during the booking process and applies to all segments of the booking.

"Terms and Conditions" or "Conditions": the present conditions defining the terms and conditions of sale of the Change&Fly Option.

"Website": the KLM Website, accessible via www.klm.com and/or the KLM mobile app.

Customers who purchase the Change&Fly Option receive the following benefit: the possibility to make one change in their booking up to 14 days before departure for passengers holding an Economy Light or Basic fare ticket on a Medium-Haul Flight. Timing, date, and destination may be changed for both inbound and outbound flights, as long as all changes are made at the same time. Any applicable Fare Difference must be paid at the time the Flight Change is made.

3.1. Subject to product availability, a Customer may purchase a Change&Fly Option for the Eligible Flight online via the Website during the booking process.

3.2. The Change&Fly Option enables the Customer to make one change to their ticket. A change in the reservation means a voluntary change of the date, flight, fare, travel class (change of cabin or Upgrade to a higher cabin), but also a voluntary downgrade.

3.3. A Customer may purchase the Change&Fly Option up to a specific number of days before the departure of the first flight in their itinerary. The last day to purchase the Change&Fly Option depends on the itinerary and fare.

3.4. A Customer may use the Change&Fly Option up to a specific number of days before the departure of the first flight of their itinerary. The last day to use the Option is indicated at the time of purchase in the booking confirmation email. After purchase, the Customer can find the latest day of usage in MyTrip under the product detail conditions.

Payment for the Change&Fly Option may be made using the payment cards and iDEAL accepted on the Website.

5-A Change conditions

5.1. KLM agrees to make every effort to respect the Flight Change that will take place following the purchase of the Change&Fly Option and in accordance with these Conditions. The Customer is hereby informed that KLM may be forced, for operational reasons related to safety and/or security requirements, to modify the possibility of using the Change&Fly Option. In this case, KLM shall not be held liable and the Customer who was unable to benefit from the Change&Fly Option purchased in accordance with the Conditions shall be reimbursed the price of the Change&Fly Option in accordance with the conditions set forth in article 5-B 'Refund conditions'.

5.2. The Change&Fly Option is personal, non-changeable, and non-transferable.

5.3. The Change&Fly Option is associated with a KL flight number and must be used no later than the date communicated in the booking confirmation email. The Customer can also retrieve the Conditions for the Change&Fly Option in MyTrip, where the latest date of usage can also be found.

5.4. In case of an involuntary change to the itinerary, the Change&Fly Option will be transferred accordingly.

5.5. Customers who purchase the Change&Fly Option may do so only on their own behalf or on behalf of a person who has duly authorized them to purchase the Change&Fly Option for their account, hereinafter referred to as the "Authorizing Passenger". In the latter case, the Authorizing Passenger is deemed to have read and accepted these Terms and Conditions.

5-B Refund conditions

The Customer who has purchased the Change&Fly Option will be entitled to a refund of the price of the Option in the following case:

The Customer may request a refund of the Change&Fly Option via the Website, as detailed in article 8.

KLMオランダ航空は、本利用条件に定めるサービスの全部または一部が提供されない場合、かかる不履行が適用法により定義または解釈される不可抗力によるものである場合には、責任を負うことはなく、義務違反とみなされることもないものとします。 この場合、お客様は、本サービスの提供の失敗の結果として被った直接または間接の損害に対する補償、損害賠償、または利息を請求する権利を有しないものとします。

本オプションの目的でKLMオランダ航空が収集および処理する個人情報は、適用される法律および規則に従って処理されます。 詳細については、KLMオランダ航空プライバシーポリシーをご覧ください。

オプションの予約、支払い、提供に関する申し立ては、ウェブサイトのフッターにある「払い戻し」リンクからアクセスできるオンライン申請フォームを通じてKLMオランダ航空に提出し、「追加オプションの払い戻しをリクエストする」オプションを選択してください。

KLMオランダ航空は、本利用条件をいつでも変更する権利を留保します。 アップグレードオプションの購入は、予約時に有効な利用条件に従うものとします。ただし、利用条件の変更が法律または政府当局により義務付けられている場合はこの限りではありません(その場合、この変更は申し込み済みのすべての注文に適用されます)。