Terms and Conditions for SAF (alternative aviation fuel) option

This voluntary contribution is exclusively offered to passengers holding a ticket for KLM flights operated by KLM or Air France and complements the SAF surcharge already included in the ticket price, where applicable.

The extra SAF voluntarily contributed by you will not directly replace the regular fuel on your flight, but it does allow KLM to buy a bit more SAF to add to the airport’s fuel systems.

In these Terms and Conditions, the following terms and expressions shall be defined as follows:

"Air France": Société Air France S.A., a company incorporated under the laws of France, having its principal place of business at 45, rue de Paris, 95747, Roissy CDG Cedex, France and registered in the trade and companies' registry (Registre du Commerce et des Sociétés) of Bobigny under number 420 495 178.

"Customer": the individual who wishes to voluntarily purchase the SAF Option subject to the Terms and Conditions as specified below.

"KLM": Koninklijke Luchtvaart Maatschappij N.V., incorporated under the laws of the Netherlands, having its statutory seat and registered office in (1182 GP) Amstelveen, the Netherlands at the Amsterdamseweg 55, registered under number 33014286 in the trade register of the chamber of commerce and industry, Amsterdam, The Netherlands.

"Miles": Miles earned through the Air France-KLM loyalty programme ‘Flying Blue’, in accordance with the procedures set forth on theFlying Blue website.

"Price": the price for the booking of the SAF Option including tax. The Price of the SAF Option depends on the origin and destination, the selected travel class, and our SAF price, which is adjusted regularly to follow market developments.

"SAF": acronym for ‘Sustainable Aviation Fuel’, the name used by the aviation industry to describe an alternative to regular aviation fuel, by KLM also referred to as ‘alternative aviation fuel’.

The SAF selected by KLM (i) meets the strict sustainability criteria set by the European Union* (including for SAF purchased outside the Union that is not subject to this regulation), (ii) allows for a reduction of CO₂ emissions by at least 65% over the entire lifecycle (from production to combustion) compared to fossil kerosene. For more details, you can visit ourSAF information page.

_{* Regulation (EU) 2023/2405 of the European Parliament and of the Council of 18 October 2023 on ensuring a level playing field for sustainable air transport (ReFuelEU Aviation)Regulation - EU - 2023/2405 - EN - EUR-Lex (europa.eu)}

_{Directive (EU) 2023/2413 of the European Parliament and of the Council of 18 October 2023 amending Directive (EU) 2018/2001, Regulation (EU) 2018/1999 and Directive 98/70/EC as regards the promotion of energy from renewable sources, and repealing Council Directive (EU) 2015/652Directive - EU - 2023/2413 - EN - Renewable Energy Directive - EUR-Lex (europa.eu)}

"SAF Option" or "Option": the option to support KLM’s investments in extra SAF under these Terms and Conditions, when booking a flight, when checking in online and via My Trip.

"Terms and Conditions": the present conditions defining the terms and conditions of sale of the SAF Option as set out herein.

"Website": the KLM Website, accessible viawww.klm.comand/or the KLM mobile app.

2.1. The SAF Option is offered on a voluntarily basis in combination with the purchase of a ticket on KLM flights operated by KLM or Air France, regardless of their origin or destination.

2.2. Under the SAF Option, a Customer can choose their level of contribution to support the purchase of additional SAF by KLM.

2.3. The Price of the SAF Option is calculated based on the estimated fuel needed per passenger for the flight(s) selected by the Customer and their chosen contribution level.

2.4. The SAF Option complements the SAF surcharge already included in the fare, where applicable. For flights with this surcharge, the amount thereof is indicated in the ticket fare and specified as "SAF (alternative aviation fuel) surcharge".

2.5. The Customer can choose to purchase the SAF Option on the KLM Website when booking a flight, when checking in online and/or via My Trip. Following the purchase, a confirmation email will be sent to the Customer.

2.6. All funds paid by the Customer under the SAF Option will be used exclusively for the purchase of SAF. This will be done within 12 (twelve) months following the flight(s) for which the SAF Option was purchased, subject to product availability on the market.

2.7. In case of unavailability of SAF on the market preventing KLM from meeting the 12 (twelve) months deadline as referred to in article 2.6 above, this period will be extended until the end of the unavailability period, it being specified that in any case, the funds collected under the SAF Option cannot be used for any other purpose than the purchase of SAF.

2.8. The Customer is expressly informed and accepts that there is no direct correlation between the SAF purchased by KLM based on the Customer’s purchase of the SAF Option and the amount of SAF actually allocated to the flight(s) on which the Customer will be transported.

3.1. The Customer can pay for a SAF Option using one of the payment methods proposed on the Website at the time of purchase.

3.2. Payment for a SAF Option can be made in Miles.

3.3. A SAF Option is personal and non-transferable.

Flying Blue members can enjoy the following benefits with the SAF Option:

5.1. A purchased SAF Option is refundable only in accordance with article 5.2 if:

5.2. The Customer may request a refund of the cost of the SAF Option on the Website, as detailed in article 8.

KLMオランダ航空は、本利用条件に定めるサービスの全部または一部が提供されない場合、かかる不履行が適用法により定義または解釈される不可抗力によるものである場合には、責任を負うことはなく、義務違反とみなされることもないものとします。 この場合、お客様は、本サービスの提供の失敗の結果として被った直接または間接の損害に対する補償、損害賠償、または利息を請求する権利を有しないものとします。

本オプションの目的でKLMオランダ航空が収集および処理する個人情報は、適用される法律および規則に従って処理されます。 詳細については、KLMオランダ航空プライバシーポリシーをご覧ください。

本オプションの予約、支払い、および／または提供に関するクレームは、本ウェブサイトのフッターにある「Refund（払い戻し）」のリンクからアクセスし、「Request a refund for my extra option（追加オプションの払い戻しをリクエストする）」のオプションを選択した後、オンライン・クレーム・フォームを通じてKLMオランダ航空に連絡するものとします。

KLMオランダ航空は、本利用条件をいつでも変更する権利を留保します。 アップグレードオプションの購入は、予約時に有効な利用条件に従うものとします。ただし、利用規約の変更が法律または政府当局により義務付けられている場合はこの限りではありません(その場合、この変更は申し込み済みのすべての注文に適用されます)。