旅行アラートとトラブル

ご旅行中のアラートやトラブルに関する最新情報をご確認ください。 フライトの変更、キャンセル、払い戻し、手荷物遅延情報をご希望ですか？ セルフサービスオプションをご覧ください。

Latest alerts and rebooking policies

Last updated on Saturday 6 December 2025, 11:05 (Amsterdam time).

すべて開く

Due to operational reasons some of our flights to, from and via Dar-Es-Salaam (DAR), Kilimanjaro (JRO) and Zanzibar (ZNZ) are disrupted on/from Thursday 4 December 2025 to Wednesday 10 December 2025. We apologise for the inconvenience. We are doing our very best to help you on your way again.

Rebooking and requesting a refund

If you have booked a flight to, from or via below-listed destinations on Thursday 4 December 2025 to Wednesday 10 December 2025, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Thursday 4 December 2025.

  • Dar es Salaam, Tanzania (DAR)
  • Kilimanjaro, Tanzania (JRO)
  • Zanzibar, Tanzania (ZNZ)

Does your original flight depart on Thursday 4 December 2025 to Wednesday 10 December 2025 to, from or via any of the above-listed destinations. Then your new departure date should be before or on Sunday 14 December 2025. You can rebook your flight at the latest on Sunday 14 December 2025. Please see below options and rules:

1. Rebook to a different travel date

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

  • You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
  • Your new departure date should be before or on Sunday 14 December 2025.

2. Request a travel voucher

If you want to cancel your flight and request a travel voucher, please note that:

  • You can request a travel voucher that will be valid for one year from the date of issue.
  • You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
  • You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
  • Request a travel voucher

3. Request a refund

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

Due to infrastructure issues because of Hurricane Melissa in Montego Bay, Jamaica, from Saturday 25 October 2025 to Saturday 31 January 2026, some of our flights to, from or via Montego Bay, Jamaica (MBJ) are disrupted. We are doing our very best to help you on your way again.

Rebooking and requesting a refund

If you have booked a flight to, from or via Montego Bay, Jamaica from Saturday 25 October 2025 to Saturday 31 January 2026, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Monday 10 November 2025.

Does your original flight depart from Saturday 25 October 2025 to Saturday 31 January 2026 to, from or via Montego Bay, Jamaica, then your new departure date should be on or before Saturday 7 February 2026. You can rebook your flight at the latest on Saturday 7 February 2026. Please see below options and rules:

1. Rebook to a different travel date

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

  • You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
  • Your new departure date should be before or on Saturday 7 February 2026.

2. Request a travel voucher

If you want to cancel your flight and request a travel voucher, please note that:

  • You can request a travel voucher that will be valid for one year from the date of issue.
  • You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
  • You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
  • Request a travel voucher

3. Request a refund

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

セルフサービスオプション

フライトにトラブルが発生した場合は、Eメールまたはテキストメッセージでお知らせし、必要に応じて自動的にご予約を変更します。 ご旅行の詳細の変更または払い戻しをご希望ですか？ セルフサービスオプションをご覧ください。

フライトの変更

ご旅行の日程、出発時間、目的地を簡単に調整できます。

フライトのキャンセル

予期せぬ変更によりご旅行をキャンセルされますか？ オプションについてはこちらをご覧ください。

ご旅行の詳細をご確認ください

マイ・トリップにログインして、最新の旅行情報をすばやく表示または調整できます。

補償を申請する

キャンセル、遅延、再予約をご希望ですか？ 補償を受ける権利があるかもしれません。

払い戻しを申請

もうフライトをご利用されませんか？ 未使用の旅行代金が払い戻されるかどうかをご確認ください。

遅延手荷物を報告する

ご到着後にお手荷物が見つかりませんか？ ご到着後48時間以内に必ずオンラインでご報告ください。