旅行アラートとトラブル

If you have booked a flight to, from or via Shanghai (PVG) on Sunday 15 September 2024 up to and including Monday 16 September 2024, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Saturday 14 September 2024.

Does your original flight depart on Sunday 15 September 2024 up to and including Monday 16 September 2024 to, from or via Shanghai (PVG). Then your new departure date should be before or on Thursday 19 September 2024. You can rebook your flight at the latest on Thursday 19 September 2024. Please see below options and rules:

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

If you want to cancel your flight and request a travel voucher, please note that:

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

If you have booked a flight to, from or via below-listed destinations on Tuesday 10 September up to and including Friday 13 September 2024, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Wednesday 11 September 2024.

Does your original flight depart on Tuesday 10 September up to and including Friday 13 September 2024 to, from or via any of the above-listed destinations. Then your new departure date should be before or on Monday 16 September 2024. You can rebook your flight at the latest on Monday 16 September 2024. Please see below options and rules:

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

If you want to cancel your flight and request a travel voucher, please note that:

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

If you have booked a flight to, from or via Beirut (BEY) from Wednesday 31 July up to and including Sunday 1 September 2024, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Sunday 25 August 2024.

Does your original flight depart from Wednesday 31 July up to and including Sunday 1 September 2024 to, from or via Beirut (BEY), then your new departure date should be before or on Sunday 29 September 2024. You can rebook your flight at the latest on Sunday 29 September 2024. Please see below options and rules:

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

If you want to cancel your flight and request a travel voucher, please note that:

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

If you have booked a flight to, from or via Nouméa (NOU) on Monday 01 July 2024 up to and including Tuesday 01 October 2024, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Friday 7 June 2024.

Does your original flight depart on Monday 01 July 2024 up to and including Tuesday 01 October 2024 to, from or via Nouméa (NOU), then your new departure date should be before or on Tuesday 15 October 2024. You can rebook your flight at the latest on Tuesday 15 October 2024. Please see below options and rules:

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

If you want to cancel your flight and request a travel voucher, please note that:

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

We will rebook you on Air France flights or partner airlines when possible. You will receive a notification of your new flight details. If rebooking with Air France is not possible or you are not satisfied with the rebooking option, you are entitled to a full refund or can contact your travel agency or My Trip for other options.

On 12 February 2022, we decided to suspend our flights to Kyiv. This suspension was extended until further notice on 24 February 2022, following the closure of Ukrainian airspace.

In light of the current situation in the region, we’ve decided to suspend our flights to and from Russia and our flights through Russian airspace until further notice as of 26 February 2022. As a result, we have suspended our flights to and from Moscow and Saint Petersburg.

Does the flight suspension impact your travel plans? Check your ticket conditions to learn more about your options to rebook or request a refund.

Safety and security of our flights, customers, and crews is an absolute necessity. We always put the safety of passengers and employees first. Choosing safe and optimal routes is a standard part of our daily practice. We’re constantly monitoring the geopolitical situation in all areas we serve, to ensure the highest level of flight safety.

To determine safe flight routes, we use a security management system to analyse risks. For this, we also use information that is shared within the Dutch expert group, including all Dutch airlines, the intelligence services, the Ministry of Defence, the Ministry of the Interior and Kingdom Relations, the Ministry of Foreign Affairs, NCTV, and the Ministry of Infrastructure and Water Management. Our decision not to fly over or to a specific country is based on the most current analysis at that time.

Air France and KLM have temporarily suspended cooperation with Aeroflot, including the suspension of codeshare agreements and frequent flyer partnership.