旅行アラートとトラブル

If you have booked a flight to, from or via below-listed destinations on Sunday 12 October 2025 up to and including Monday 13 October 2025, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Saturday 11 October 2025.

Does your original flight depart on Sunday 12 October 2025 up to and including Monday 13 October 2025 to, from or via any of the above-listed destinations. Then your new departure date should be before or on Thursday 16 October 2025. You can rebook your flight at the latest on Thursday 16 October 2025. Please see below options and rules:

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

If you want to cancel your flight and request a travel voucher, please note that:

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

If you have booked a flight to, from or via Saint Martin (SXM) and Saint Barth (SBH) on Saturday 11 up to and including Sunday 12 October 2025, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Friday 10 October 2025.

Does your original flight depart on Saturday 11 up to and including Sunday 12 October 2025 to, from or via Saint Martin (SXM) and Saint Barth (SBH), then your new departure date should be on or before Sunday 19 October 2025. You can rebook your flight at the latest on Sunday 19 October 2025. Please see below options and rules:

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

If you want to cancel your flight and request a travel voucher, please note that:

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

If you have booked a flight to, from or via Antanarivo (TNR) airport on/from Friday 26 September to Friday 17 October 2025, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Saturday 11 October 2025.

Does your original flight depart on/from Friday 26 September to Friday 17 October 2025, to/from or via Antanarivo (TNR) airport, then your new departure date should be on or before Sunday 26 October 2025. You can rebook your flight at the latest on Sunday 26 October 2025. Please see below options and rules:

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

If you want to cancel your flight and request a travel voucher, please note that:

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

Some passengers may have received one or more KLM emails about a seat change or downgrade. Unfortunately, it was not possible to reassign the seat that was originally reserved.

On 12 February 2022, we decided to suspend our flights to Kyiv. This suspension was extended until further notice on 24 February 2022, following the closure of Ukrainian airspace.

In light of the current situation in the region, we’ve decided to suspend our flights to and from Russia and our flights through Russian airspace until further notice as of 26 February 2022. As a result, we have suspended our flights to and from Moscow and Saint Petersburg.

Does the flight suspension impact your travel plans? Check your ticket conditions to learn more about your options to rebook or request a refund.

Safety and security of our flights, customers, and crews is an absolute necessity. We always put the safety of passengers and employees first. Choosing safe and optimal routes is a standard part of our daily practice. We’re constantly monitoring the geopolitical situation in all areas we serve, to ensure the highest level of flight safety.

To determine safe flight routes, we use a security management system to analyse risks. For this, we also use information that is shared within the Dutch expert group, including all Dutch airlines, the intelligence services, the Ministry of Defence, the Ministry of the Interior and Kingdom Relations, the Ministry of Foreign Affairs, NCTV, and the Ministry of Infrastructure and Water Management. Our decision not to fly over or to a specific country is based on the most current analysis at that time.

Air France and KLM have temporarily suspended cooperation with Aeroflot, including the suspension of codeshare agreements and frequent flyer partnership.